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Privacy Policy and Data Processing

Last updated: September 15, 2026

1. Scope and Overview

Data controller: Motoclick (motoclickapp.com)

Privacy contact: info@motoclickapp.com

Official website: https://motoclickapp.com

This Privacy Policy sets out the terms under which MOTOCLICK collects, uses, processes, stores, and protects users' personal data. It applies uniformly across our entire ecosystem of services: the delivery management dashboard for restaurants, the mobile app for drivers/couriers, and the tracking notifications sent to end customers. By downloading, accessing, or using any of our services, you accept the data processing practices described in this document.

2. Services Covered by this Policy

MOTOCLICK operates an ecosystem made up of the following platforms, each subject to this framework:

Application / PlatformCategoryMain Purpose of Processing
Motoclick Dashboard Operational Management for Restaurants Order integration from Uber Eats, DoorDash, and Grubhub, in-house fleet dispatching, and driver administration.
Motoclick Driver App Application for Couriers Driver authentication, order receipt and management, real-time geolocation, and route calculation.
Customer SMS Tracking End-Customer Notifications Sending order status and location updates to the restaurant's customers.

3. Data We Collect

Depending on the specific service you use and the permissions you grant, we may collect and process the following categories of information:

  • Identification and Contact Data: Full name, email address, phone number, delivery address, and authentication credentials.
  • Geolocation (GPS): Precise and approximate location, in the foreground and background. In the driver app, background tracking is essential for efficient order assignment and real-time tracking during an active delivery.
  • Financial and Transactional Information: Order history, commissions, delivery fees, and receipts. Sensitive payment data (credit/debit cards) is processed directly by external payment gateways certified under the PCI-DSS standard and is never stored on our servers.
  • Communications and Interactions: In-app support records, ratings, comments, and incident history.
  • Photographs and Files: Images captured by the driver as proof of delivery or for support validation.
  • Device and Diagnostic Identifiers: IP address, device model, operating system version, unique identifiers, and crash reports to ensure the technical stability of the service.

4. Purposes and Legal Bases of Processing

We process the collected information solely for the following legitimate purposes:

  • Service Provision: Processing orders, coordinating delivery logistics, displaying real-time routes, and enabling operational communication between restaurants, drivers, and customers.
  • Account Management and Authentication: Creating, maintaining, and verifying user identity across our entire ecosystem.
  • Fraud Prevention and Security: Detecting and mitigating suspicious activity, unauthorized access, and transactional fraud.
  • Technical Support and Operational Communications: Customer service, incident resolution, and sending system notifications (push, SMS, or email).
  • Continuous Improvement and Analytics: Optimizing platform performance, fixing technical errors, and internal statistical analysis.

5. Data Sharing with Third Parties and International Transfer

MOTOCLICK does not sell, rent, or trade personal data under any circumstances. Information is only shared with third parties within the following strictly limited frameworks:

  • Assigned Drivers: Strictly necessary information (name, phone number, address, and temporary location) to complete the delivery.
  • Integrated Marketplace Platforms: When you manage orders originating from Uber Eats, DoorDash, or Grubhub through our dashboard, certain order information is synced under the terms of their official APIs.
  • Infrastructure and Service Providers: Companies that provide cloud hosting, payment processing, mapping/geolocation services, SMS messaging, and push notifications. All operate under contracts with strict confidentiality clauses.
  • Legal Requirements: When required by court order, subpoena, competent authority, or applicable legal mandate.

Because we use cloud infrastructure providers, your data may be stored or processed on servers located outside your country of residence. In these cases, we require our providers to offer contractual data protection guarantees equivalent to those set out in this policy.

6. Security and Data Encryption

We implement rigorous technical, organizational, and administrative standards to safeguard the confidentiality and integrity of information:

  • Encryption in Transit: All traffic between mobile devices and our APIs is conducted through secure HTTPS / TLS protocols.
  • Encryption at Rest: Databases and repositories of sensitive information use strong encryption schemes (AES-256).
  • Access Control and Isolation: Restricted access under the principle of least privilege and isolated infrastructure to prevent data breaches.

7. Account Deletion and Right to Be Forgotten

We guarantee all users the unconditional right to request the complete deletion of their account and all associated personal data, without needing to keep the application installed.

7.1. Channels Available for Deletion

  • In-app: In the Motoclick Driver app, go to Profile → Settings → Privacy → "Delete my account" and confirm the action.
  • Web portal: Submit your request through the contact form at motoclickapp.com/#contacto, without needing to reinstall the app.
  • Email request: Send a message to info@motoclickapp.com including the email or phone number registered in the application.

7.2. Processing Times and Retention Exceptions

Once the request is confirmed, the permanent deletion process will be completed within a maximum of 30 calendar days. The profile, credentials, images, history, and associated files will be permanently deleted.

Legitimate Retention: certain accounting information, transactional records, or receipts will be retained under strict lock only for the periods required by applicable tax regulations or to address legal liabilities.

8. Protection of Minors

Our services are intended for the general public of legal age (or the minimum legal age according to the jurisdiction). MOTOCLICK does not knowingly collect data from minors. If we become aware that a minor has provided information without parental consent, we will immediately delete such records.

9. Changes to This Policy and Contact

MOTOCLICK reserves the right to update this Privacy Policy whenever necessary to adapt it to new developments, technological changes, or legal requirements. We will publish the updated version at motoclickapp.com.

To exercise your privacy rights or resolve questions about this policy, contact us at:

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